StoryVox — Refund Policy

Effective Date: April 28, 2026
Last Updated: April 28, 2026

This Refund Policy describes when and how StoryVox LLC ("StoryVox," "we," "us") provides refunds for paid plans, one-time purchases, and other transactions on the Service. It is part of and incorporated into our Terms of Service. Capitalized terms not defined here have the meanings given in those Terms.

1. Summary

We offer a seven-day money-back guarantee on most paid plans and one-time purchases. If you are not satisfied within seven (7) days of your initial purchase, email us at hello@storyvox.app for a refund. Some plans (lifetime plans, gifts, accounts terminated for violations) are excluded — see Section 4.

Your purchase is processed by Stripe under Stripe Managed Payments. Stripe is the merchant of record and processes refunds on our instruction.

2. The Seven-Day Refund Window

You are eligible for a full refund of your purchase price if all of the following are true:

(a) you request the refund within seven (7) calendar days of the date of the original purchase, measured from the timestamp on your receipt;

(b) the purchase is one of the eligible plan types in Section 3;

(d) you have not, in our reasonable judgment, used the Service in a way that constitutes the bulk of the value of the plan during the refund window — for example, generating output that exceeds a reasonable trial of the feature.

If your request meets all four conditions, the refund will be processed by Stripe to your original payment method.

3. Eligible Purchases

The seven-day window applies to:

New monthly subscriptions — first month only.
New annual subscriptions — first year only.
One-time purchases of a tier or feature pack.

The seven-day window does not restart on renewal. If you are unhappy with a renewal, the path is to cancel before the next renewal date (see Section 5), not to request a refund.

4. Not Eligible for Refund

The following are not eligible for refund:

(a) Lifetime plans — once purchased, lifetime plans are non-refundable. The lifetime price reflects the absence of recurring revenue and is offered as a final sale.

(b) Subscription renewals — only the original purchase is eligible. Renewals are not. Your remedy is to cancel before the renewal date so the renewal does not occur.

(d) Promotional credit, beta credit, or referral credit — credits issued by us are non-refundable in cash.

(e) Accounts terminated for cause — if we terminate or suspend your account for breach of the Terms of Service or Acceptable Use Policy, you are not entitled to a refund of any prepaid fees.

(f) Used or substantially used purchases — if you have, in our reasonable judgment, used a substantial portion of the value of the plan during the seven-day window (for example, generating a complete audiobook with the plan's quota), we may decline a full refund or offer a pro-rated refund.

(g) Disputes initiated by chargeback — initiating a chargeback before contacting us is a breach of our Terms. We may decline to issue any further refunds and may terminate the account.

(h) Purchases made through a marketplace or platform — if you bought StoryVox access through a third-party marketplace (for example, an app store), refunds are governed by that marketplace's policy, not this one.

5. Cancellation Versus Refund

Cancellation and refund are different things:

Cancel means: turn off auto-renewal so your subscription ends at the close of the current billing period. You keep access until then. No money is returned.
Refund means: we (via Stripe) return the money you paid. Where granted, your access ends immediately.

You can cancel a subscription at any time in your account settings or by emailing hello@storyvox.app. Cancellation always takes effect at the end of the current billing period; we do not pro-rate the unused portion of the period as a refund.

6. How to Request a Refund

Email hello@storyvox.app with subject line "Refund Request" within seven days of your original purchase. Include:

the email address associated with your account;
the order ID or last four digits of the payment method used;
the plan or product you purchased;
a brief reason (helpful for us to improve, but not required).

We respond within two (2) business days. If approved, the refund is initiated immediately. Refunds are processed by Stripe to your original payment method and typically arrive within 5–10 business days, depending on your card issuer.

7. Failed Payment, Pause, and Downgrade

If a renewal payment fails, we pause your subscription and may downgrade your account to the free tier. Failed-payment events are not refunds and do not affect previously paid amounts. We retain Your Content during the pause period, subject to our retention schedule. See Terms of Service § 10.7.

8. Service Outages

We do not generally issue refunds for temporary service outages. If we experience an extended outage that materially deprives you of access to a paid feature you have prepaid for, we may, at our discretion, offer service credit or a partial refund. Service is provided "as-is" without an SLA — see Terms of Service § 14.

9. Geographic Note

We currently do not offer the Service in the European Economic Area, the United Kingdom, or Switzerland. If we expand to those regions, EU consumer law provides a fourteen-day cooling-off period for digital content, with the option for the consumer to expressly waive that period at the time of purchase. We will update this Policy with the corresponding flow if and when we offer the Service there.

10. Stripe and Tax

Because Stripe is the merchant of record under Stripe Managed Payments, Stripe handles tax adjustments at the time of refund (for example, refunding sales tax, VAT, or GST you paid). We do not separately collect or refund tax.

11. Contact

To request a refund or ask about this Policy:

Email: hello@storyvox.app
Mail: StoryVox LLC, Attn: Billing, 6547 N. Academy Blvd. #2206, Colorado Springs, CO 80918, United States.