StoryVox — Acceptable Use Policy

Effective Date: April 28, 2026
Last Updated: April 28, 2026

This Acceptable Use Policy (the "AUP") describes content and conduct that is not allowed on the StoryVox Service. It supplements and is incorporated into the Terms of Service. Capitalized terms not defined here have the meaning given in the Terms of Service.

We wrote this policy to protect users, third parties, and the integrity of the Service. We reserve broad discretion to enforce it.

1. Who This Applies To

This AUP applies to anyone who uses the Service, paid or free, including account holders, anyone using their account, and anyone whose conduct affects the Service.

2. Prohibited Content and Conduct

You may not use the Service to upload, generate, store, distribute, link to, or facilitate any of the following:

2.1 Illegal Content (Always Prohibited)

• Child sexual abuse material (CSAM) of any kind, including images, audio, text, or anything that sexualizes a minor or appears to involve a minor. We report CSAM to the National Center for Missing & Exploited Children and to law enforcement.
• Content that depicts or facilitates the sexual exploitation of any minor.
• Content that violates any applicable law in the jurisdiction where you are located or where the content is delivered.
• Content that infringes intellectual property rights, including copyright (see our DMCA Policy), trademarks, patents, or trade secrets.
• Content that violates a person's right of publicity, privacy, or biometric privacy law.

2.2 Voice Cloning Abuse (Strict Prohibitions)

You may not use the Service to clone, generate, or imitate the voice of:

• Any real, identifiable person without that person's clear, informed, written or recorded consent.
• Any deceased person without written authorization from the rights holder of that person's voice (estate, beneficiary, or successor in interest).
• Any public official, candidate for public office, or political figure in connection with election-related, political, or campaign content.
• Any celebrity or public figure for the purpose of impersonation, endorsement, satire that could plausibly be mistaken for the real person, or any commercial use.
• Any minor (anyone under eighteen), regardless of consent.

You may not bypass, attempt to bypass, or assist in bypassing our voice cloning consent or attestation flow. You may not upload or coach the upload of a forged consent recording.

2.3 Deception, Fraud, and Impersonation

• Voice phishing scripts, scam audio, or any content designed to defraud, deceive, or manipulate a person into giving up money, credentials, personal information, or property (for example, audio that purports to be from a bank, employer, government agency, or family member).
• Fake customer-service or technical-support audio.
• Fake testimonials, reviews, or endorsements.
• Audio designed to impersonate any real person, business, or organization in a way that could mislead a listener about the source.
• Audio designed to manipulate elections, including impersonation of candidates or officials, fabricated public statements, or get-out-the-vote calls misrepresenting their source.

2.4 Harassment, Hate, and Threats

• Targeted harassment of an individual.
• Threats of violence, including specific and credible threats against any person, group, or place.
• Hateful conduct directed at people based on race, ethnicity, national origin, religion, caste, sexual orientation, sex, gender identity, disability, or serious disease.
• Doxxing or revealing private information about a person without consent.

2.5 Sexual Content and Minors

• Pornographic, sexually explicit, or sexually suggestive content involving a minor, even if fictional.
• Non-consensual intimate content of any kind, real or synthetic, including "deepfake" sexual content of any real person.

2.6 Adult Content (Age-Gated, Limited)

We may, in our discretion, allow consensual adult content created by and for adults, but only:

• on plans where we have explicitly enabled it,
• behind an age verification gate,
• with all subjects clearly attested to be adults,
• with no sexual content involving minors or non-consenting persons,
• with no celebrity or real-person impersonation (Section 2.2 still applies absolutely),
• and in compliance with all applicable laws in your jurisdiction, including any record-keeping requirements such as 18 U.S.C. § 2257 if applicable.

If adult content is not enabled on your plan, you may not generate it.

2.7 Violence, Self-Harm, and Illegal Activity

• Content that promotes or instructs in serious physical violence, terrorism, mass-casualty attacks, or weapon construction (including firearms, explosives, biological, chemical, radiological, or nuclear weapons).
• Content that promotes or glorifies suicide, self-harm, eating disorders, or other self-injurious behavior, except in clearly clinical, journalistic, recovery, or educational contexts.
• Content that facilitates the sale of regulated, prohibited, or illegal goods or services, including controlled substances, weapons, human trafficking, prostitution where prohibited, or stolen goods.

2.8 Misleading Authoritative Advice

• Audio that presents itself as authoritative medical, legal, financial, mental-health, or other professional advice when it is not, in a way that could foreseeably cause harm to a listener who relies on it.

2.9 Malicious Technical Conduct

• Uploading, generating, or distributing malware, ransomware, phishing kits, or any code or audio whose primary purpose is to compromise systems or steal credentials.
• Probing, scanning, or attacking the Service or any user.
• Circumventing rate limits, access controls, or any technical protection.
• Using bots, scrapers, or other automated tools to access the Service except as we explicitly permit through documented APIs.
• Mass-creating accounts, including using disposable or temporary email services to evade account limits.
• Using the Service from a region where we have restricted access (see Terms of Service Section 2.2).

2.10 Service Integrity

• Reverse engineering or attempting to discover the internals of the Service except as expressly permitted by law.
• Using the Service to develop a competing service.
• Using Output or other Service materials to train, fine-tune, or evaluate any third-party machine-learning model without our prior written permission.
• Reselling the Service, except where you have a reseller agreement with us.

3. Examples (Non-Exhaustive)

To make the rules concrete, here are examples of conduct that violates this AUP. The list is not exhaustive.

• Cloning a coworker's voice from a meeting recording, without their consent, to send a fake voicemail.
• Generating a voicemail that pretends to be a grandchild asking for bail money.
• Cloning a deceased actor's voice for a podcast intro without estate authorization.
• Generating audio of a politician appearing to make a statement they did not make.
• Generating sexual audio that names or describes a real, identifiable person without consent.
• Uploading a copyrighted novel you do not own and producing the full audiobook for resale.
• Setting up dozens of accounts on free trials to bypass quota.

4. Reporting Violations

If you believe content or conduct on the Service violates this AUP:

• Use the report form at storyvox.app/legal/report (when available);
• Or email hello@storyvox.app with subject line "AUP Report."

For copyright infringement, follow the DMCA Policy.

In your report, please include the URL or identifier of the content, a description of why it violates the AUP, and any other information that helps us investigate. We may follow up for clarification.

5. Enforcement

We may take any of the following actions, in our sole discretion, when we determine the AUP has been violated. We may act without prior notice when (a) the violation is severe, (b) prior notice would defeat the purpose, or (c) we are required by law to act immediately.

5.1 Severe Violations — Immediate Termination

The following are severe violations resulting in immediate, permanent termination of your account, with no refund:

• CSAM of any kind
• Voice clones used in confirmed fraud or impersonation crimes
• Targeted threats of violence
• Coordinated abuse, mass spam, or service-integrity attacks

5.2 Repeat Infringer Policy

We terminate the accounts of repeat infringers under our DMCA Policy and any user who, in our judgment, repeatedly violates this AUP after warnings or suspensions.

5.3 No Refunds for Termination Due to Violation

If we terminate or suspend your account because you violated this AUP or the Terms of Service, you are not entitled to a refund of any prepaid fees.

5.4 Right of Appeal

If we suspend or terminate your account, you may request a review by emailing hello@storyvox.app within fourteen (14) days. We will review the request in good faith and respond, but our decision is final.

6. Cooperation with Law Enforcement

We cooperate with valid law-enforcement requests in accordance with applicable law. We may provide information without notifying you when prohibited from doing so by court order, statute, or in cases of suspected child exploitation or imminent risk of serious physical harm.

7. Updates

We may update this AUP at any time. Changes are effective when posted, except for material changes, where we will give reasonable advance notice through the Service or by email. Continued use after the effective date constitutes acceptance.

8. Contact

Questions about this Policy? Email hello@storyvox.app or write to:

StoryVox LLC
Attn: Trust & Safety
6547 N. Academy Blvd. #2206
Colorado Springs, CO 80918
United States